More than 1,500 complaints a month, captured automatically - by phone and over WhatsApp.
For Rheinische Direktwerbung, a subsidiary of Heinen Verlag, we built an omnichannel intake for customer complaints. An AI agent takes the case, captures the required details and hands them straight to the target system - with nobody taking notes or retyping afterwards.
- 1,500+
- Complaints captured per month
- ~60 h
- Staff time removed per month
- 2
- Channels in one intake: phone and WhatsApp
Heinen Verlag · Rheinische Direktwerbung





